Cost Effective Support Solutions for Oracle Agile PLM
VerdantSMS is a complete support solution for your Oracle Agile PLM application. Verdant offers high quality support from a team of expert Technologists, 24x7x365 on-call support, and an aggressively enforced Service Level Agreement – all for a significantly lower cost than supporting the application internally.
- Expert US-based staff of Technologists
- Service Level Agreement with Service Level Guarantees
- 24x7x365 On-call Support
- Automated monitoring system
- Customer Portal
- System Metrics Reports
Functional Support
Verdant offers functional support for your users through its partnership with Kalypso, a Titan Award winning implementer of Agile PLM. From a simple training issue to a complex configuration issue, opening a ticket in your client portal is all it takes to get the functional support your user's need to stay productive. Our remote collaboration software allows a functional expert to connect to your user's desktop and assist with the issue right away, avoiding the unnecessary delays and costs associated with travel.