Cost Effective Support Solutions for Oracle Agile PLM for Process
VerdantSMS is a complete support solution for your Oracle Agile PLM for Process application. This managed service offering is specially tailored for the Food and Beverage industry. Our goal is to reduce the complexity and overhead required to deliver product lifecycle management solutions for the industry. VerdantSMS offers high quality support from a team of expert Technologists, 24x7x365 on-call support, and an aggressively enforced Service Level Agreement – all for a significantly lower cost than supporting the application internally.
- Expert US-based staff of Technologists
- Service Level Agreement with Service Level Guarantees
- 24x7x365 On-call Support
- Automated monitoring system
- Customer Portal
- Monthly Application Audit and System Metrics Reports
Functional Support
Verdant offers functional support for your users through its partnership with Kalypso, a Titan Award winning implementer of Agile PLM for Process. From a simple training issue to a complex configuration issue, opening a ticket in your client portal is all it takes to get the functional support your users need to stay productive. Our remote collaboration software allows a functional expert to connect to your user's desktop and assist with the issue right away, avoiding the unnecessary delays and costs associated with travel.